jeya9's Privacy Policy — Your Information Is Safe With Us

jeya9 uses collected information only for specific and legitimate purposes. Our main purposes for use are as follows:

• Account Management and Security: Creating, managing, and keeping account access secure.
• Identity Verification: Verifying the user's age and identity (to enforce the 21+ policy).
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, or Rocket.
• Customer Support: Resolving user issues through live chat and email.
• Fraud and Scam Prevention: Detecting unusual activity and ensuring platform security.
• Responsible Gaming: Identifying possible signs of addiction and providing support.
• Platform Improvement: Analysing user experience to improve service quality.
• Legal Compliance: Meeting applicable legal requirements.

jeya9 does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, technical infrastructure, and fraud prevention services. These partners may only access the information necessary for their role and process that information in accordance with our instructions.

3.2 Game Providers

Limited gaming activity information may be shared with game providers including Pragmatic Play, Spribe, JILI, PG Soft, and others to ensure fair gameplay.

3.3 Legal Requirements

Disclosure of information may be required in response to a court order, legal obligation, or investigation by a regulatory authority. In such cases we will disclose only the minimum information necessary.

jeya9 applies industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is hashed using a strong cryptographic algorithm.
• Access Controls: Only authorised staff may access your information, and every access is logged.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorised access.

While we ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. Use a strong password for your account and do not share it with anyone.

jeya9 retains your information only for as long as is necessary to provide services and meet legal obligations:

• Active Accounts: All information is retained for the duration that the account remains active.
• After Account Closure: Financial transaction records are retained for as long as required by legal and regulatory requirements.
• Gaming Activity History: Retained for a defined period for responsible gaming and dispute resolution purposes.
• Identity Verification Documents: Securely stored after verification and deleted after the required retention period.

At the end of the defined retention period we securely delete your information or apply an anonymisation process.

As a jeya9 user, you have the following rights:

• Right of Access: The right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (unless a legal obligation or legitimate interest applies).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

jeya9 uses cookies and similar technologies on the platform to improve your browsing experience and ensure platform functionality:

7.1 Essential Cookies

These cookies are essential for maintaining login status, security verification, and core platform functionality. They cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferences (such as language and game settings).

7.3 Analytics Cookies

Anonymous statistical data is collected to understand platform usage patterns and improve services.

You can control most cookies by changing your browser settings. Please note, however, that disabling cookies may cause some jeya9 features to not work properly.

jeya9 strictly prohibits anyone under the age of 21 from creating an account or using the platform. We do not knowingly collect any personal information from minors. If we are informed or discover that a minor has used our services, we will immediately close that account and delete the associated information.

Some information may be transferred outside Bangladesh for the operation of our platform, particularly for managing our technical infrastructure. Wherever information is transferred, we ensure that the receiving party maintains the protection standards described in this Policy.

For data transfers we apply appropriate contractual safeguards and take the necessary precautions to ensure the security of the information.

jeya9 reserves the right to amend or update this Privacy Policy from time to time. For any significant changes, we will:

• Post a clear notice on the platform.
• Send a notification to your registered email address.
• Clearly state the date on which the change takes effect.

Continued use of jeya9 after a change will be considered as your agreement to the updated Policy. If you do not agree to a Policy change, you may request closure of your account.

jeya9's platform may include software from game providers. These third-party services may have their own privacy policies that apply to their respective platforms. jeya9 is not responsible for the privacy practices of third parties.

We work with our game providers — Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi, and others. Information transmitted to a game provider's server is governed by the relevant provider's policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team is available for support 24 hours a day, 7 days a week.

• Live Chat: 24/7 — in both Bengali and English
• Email: [email protected]

After receiving your request or complaint, we will make every effort to respond within a reasonable time. Response times may vary depending on the complexity and volume of the matter.